Table of Contents
A. Orders in the Online Shop
B. Purchase of digital Media (Guides & virtual Tours)
General terms and conditions
A. ORDERS IN THE ONLINE STORE
All deliveries and services of Lonxon Asked and Answered are exclusively based on the following General Terms and Conditions (GTC). We do not recognize any deviating or additional general terms and conditions of our customers.
2. Offer and conclusion of contract
All offers, information and contents of this website are subject to change and non-binding. The prices are only valid for online orders. We are entitled to limit the delivery of our products to a customary quantity.
Delivery to wholesalers is excluded. We reserve the right to exclude the supply of certain resellers and competitors.
The offers are valid while stocks last. We reserve the right to make product changes in design, color or in the technical area, which expressly serve to improve the quality of the product, without prior notice. Pictures published on the Internet do not have to correspond to the color authenticity or may be similar.
By clicking the button “Buy now” you place a binding order of the goods contained in the shopping cart. After your order has reached us, you will receive an automatically generated confirmation of receipt by e-mail. This does not represent a binding acceptance of your order.
When ordering with the payment method prepayment, the acceptance of your order is made by sending a pro forma invoice, which contains a request for payment, within two days (Monday-Friday). If no payment is received within 7 days, the prepayment order will be automatically cancelled. Our bank supports the real-time transfer method.
For orders with the payment method PayPal, credit card, Sofortüberweisung, iDeal, EGS, Apple Pay or Google Pay, the acceptance of your order takes place with the shipment of the goods.
We would like to point out that we reserve the right to contest the purchase contract in case of error, e.g. a technical price error, etc.
As soon as your goods (stock goods) have left our logistics center, you will receive a shipment notification by e-mail with the shipment reference number. The package will be shipped via the parcel service behind the 1st door. If you are not available at the first delivery attempt, you will receive a notification.
For larger order quantities and shipment weights totaling more than 31.5 kg, we reserve the right to send the goods by freight forwarding. The delivery time in these cases is about 1-2 days (Monday-Saturday) and it is delivered “free curb”. Information about this can be found in the shipping notification, which you will receive by e-mail after your order has been shipped.
The delivery of stock goods is carried out by our shipping partner.
We ship with Deutsche Post (Registered Mail) and DHL.
Delivery is Monday to Saturday for parcel & letter shipments.
4. Delivery time
Exact information about delivery times can be found on the respective product pages. If the ordered product is not available because we are not supplied with this product by our suppliers through no fault of our own, we can withdraw from the contract. In this case, we will inform you immediately and, if necessary, suggest the delivery of a comparable product. If no comparable product is available or if you do not wish to receive a comparable product, we will immediately refund any payments already made.
The delivery takes place Monday to Saturday. Orders which are to be paid in advance will be delivered immediately as soon as your payment has been credited to our account and the goods are in stock. If the last day of the delivery period falls on a Sunday or on a general holiday recognized by the state at the place of delivery, the next day (Monday-Saturday) will take the place of such a day.
If the ordered items have different delivery times, the delivery will be made in partial deliveries.
5. Shipping costs
The current shipping costs are based on the weight of the items in the shopping cart. The shipping costs are displayed in the shopping cart and during the ordering process. Irrespective of the flat rate shipping costs, a bulky goods surcharge will be levied for items that cannot be shipped in standard packages due to their size or weight. This surcharge will be displayed with the affected items.
All prices incl. VAT. More detailed information about shipping costs can be found directly at the product.
6. Invoicing, due date and delay
We offer the following payment options for our customers:
Pre-payment, credit card, Paypal, EGS and iDeal. On mobile-enabled devices, we also offer Apple Pay and Google Pay.
Your credit card or Paypal account will be charged upon completion of the order. We reserve the right to deliver only against pre-payment in justified individual cases. We will inform you of this in good time. Due to the simplification of electronic invoicing by the Tax Simplification Act 2011, we send all invoices exclusively by e-mail to the e-mail address stored in your customer account. If you do not object to this regulation, it is considered tacitly accepted.
London Asked bank details:
IBAN: NL61 BUNQ 2039 2382 12
BIC / SWIFT: BUNQNL2AXXX
7. Right of withdrawal for consumers according to § 13 BGB
7a. Cancellation policy
You have the right to revoke this contract within fourteen (14) days without giving any reason. The revocation period is fourteen (14) days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods. To exercise your right of withdrawal, you must send us
See you in London
44628 Herne, Germany
To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the cancellation period.
Consequences of the revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.
The customer (you) shall bear the costs for the return shipment. Please send the goods unused, in their original packaging and unbreakable. Unfree shipments are generally not accepted.
These regulations are not mandatory requirements for an effective exercise of the right of withdrawal. You only have to pay for any loss in value of the goods if this loss in value is due to your handling of the goods which is not necessary for the examination of the condition, properties and functioning of the goods.
In the event of damage due to improper packaging, we may claim compensation for the value of the goods. After the expiration of the 14-day right of withdrawal, the goods can only be returned after consultation and charging a handling fee. This decision is incumbent on London Asked.
7b. Notice of non-existence of the right of withdrawal
According to § 312g BGB, the right of withdrawal does not apply to products that are not prefabricated and for the production of which an individual selection or determination by you is decisive or which are clearly tailored to your personal needs, to goods that can spoil quickly or whose expiration date would be exceeded quickly, to sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery or to contracts for the delivery of sound or video recordings or computer software in a sealed package if the seal was removed after delivery.
7c. Model withdrawal form
If you want to revoke the contract, please fill out this form and send it back to us.
London Asked & Answered
44628 Herne, Germany
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)
Ordered on (*)/received on (*)
Name of the consumer(s)
Address of the consumer(s)
Signature of consumer(s) (only in case of paper communication)
Date (*) Delete where not applicable.
8a. Warranty for consumers according to § 13 BGB
The statutory warranty / liability for defects shall apply.
8b. Not covered by the warranty:
Wear parts, consumables, improper handling of the product, especially due to non-compliance with the manufacturer’s operating instructions, as well as functional changes to the device or repair attempts by the buyer or unauthorized third parties. In the event of unjustified warranty claims, we may charge a handling fee in the amount of the costs incurred by us.
9. Promotional Vouchers and their redemption
Promotional vouchers are vouchers that cannot be purchased, but which we issue as part of promotional campaigns with a certain period of validity.
Promotional vouchers are redeemable only during the specified period and only once as part of an order transaction. Individual brands may be excluded from the voucher promotion. Promotion vouchers cannot be used for the purchase of gift vouchers. Please note that promotional vouchers may be subject to a minimum order value.
The value of goods must be at least equal to the amount of the promotional voucher. A difference to a higher value of goods can be compensated with the offered payment options. The value of a promotional voucher is neither paid out in cash nor does it earn interest. The promotional voucher will not be refunded if goods are returned in whole or in part.
Promotion vouchers can only be redeemed before the order process is completed. A subsequent credit is not possible. The promotional voucher cannot be transferred to third parties. Several promotional vouchers cannot be combined with each other, unless we have agreed otherwise.
If you have used a promotional voucher in your purchase, we reserve the right to charge you the original price of the goods you keep if – due to your cancellation – the total value of the order falls below or equals the respective value of the promotional voucher.
10. Complaint procedure
The European Commission provides a platform for online dispute resolution (OS), which you can find here https://ec.europa.eu/consumers/odr/. We would like to point out that there is no legal obligation for London Asked and Answered to participate in a dispute resolution procedure before a consumer arbitration board and that London Asked and Answered is not willing to participate in such a procedure.
11. Rating function
Users have the opportunity to personally influence content on the London Asked and Answered platform by writing reviews in the form of ratings or posting pictures (“User Content”). They are fully responsible for the User Content they post and vouch for it. You ensure the accuracy of the Content and warrant that it does not contain any misleading or inadmissible claims or statements. In addition, they guarantee that their content does not violate the rights of third parties. London Asked and Answered does not adopt the User Content in any way or context, but merely provides a platform.
London Asked and Answered may use the User Content in various ways. This includes, but is not limited to, displaying it on the Website, reformatting it, editing it for clarity or better grammar, including it in advertisements or other works.
London Asked and Answered may remove or repost User Content as necessary and in its sole discretion. For example, London Asked and Answered may remove User Content if, in London Asked and Answered’s opinion, the User Content violates London Asked and Answered’s Content Principles. London Asked and Answered is under no obligation to retain copies of User Content or to provide such copies. London Asked and Answered does not guarantee the confidentiality of User Content.
London Asked and Answered, its sub-brokers and its (sales) partners may display advertisements and other information alongside or together with the User Content on the Website as well as on other media. You are not entitled to any compensation for such advertisements. The nature and scope of such advertisements are subject to change and you do not need to be specifically notified thereof.
You shall indemnify London Asked and Answered in full (including the reasonable costs of legal prosecution and defense) and upon first demand against all claims asserted by such third parties against London Asked and Answered with respect to User Content posted by the User. This applies even if the disputed content is no longer available via the London Asked and Answered platform. This does not apply if London Asked and Answered is responsible for the infringement. You must provide London Asked and Answered in the event of a claim by third parties immediately, truthfully and completely all information necessary for the examination of the claims and a defense.
12. Storage of the contract text
We store the text of the contract and send you the order data and our GTC by e-mail. You can view the GTC at any time on our website. For security reasons, your order data is no longer accessible via the Internet.
13. Jurisdiction and applicable law
Any contract concluded with London Asked and Answered shall be governed exclusively by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. The language of the contract is German. Place of jurisdiction for all disputes arising from the contractual relationship is, if the customer is a merchant, a legal entity under public law or a special fund under public law, Herne. London Asked and Answered is also entitled to sue at the city of the customer.
The copyrights of the design and content of this website with all its pages always remain with us, especially all photographs, texts, descriptions and all content. Copying and downloading the website or parts of it (pictures, texts etc.) is not permitted. The reproduction or other use for commercial purposes, in particular the transfer against payment, is not permitted.
As far as we refer to other websites or webpages by links or hyperlinks, we do not assume any liability or responsibility for the content of the pages.
B. Purchase of digital Media (Guides & virtual Tours)
For most activities on our platform you need an account. You should keep your password in a safe place because you are responsible for all activities related to your account. If you suspect that a third party is using your account, please inform our support team immediately. To use London Asked and Answered, you must be of legal age to use online services. You will need an account for most activities on our platform, including, but not limited to, purchasing content, accessing content, or submitting content for publication. When creating and maintaining your account, you are required to provide accurate and complete information, including a valid email address, and to keep that information current. You are solely responsible for your account and all activities related to it, including any damages (to us or third parties) resulting from a third party’s unauthorized use of your account. Therefore, please handle your password with care. You may not transfer your account to a third party or use a third party’s account. When you request access to an account from us, we will only grant you access if you can provide us with information that allows us to confirm that you are the owner of that account. If a user dies, that user’s account will be closed.
You may not share your account login information with any third party. You are responsible for all activities associated with your account, and London Asked and Answered will not intervene in disputes between participants or faculty who have shared account credentials with third parties. If you learn or suspect that a third party is using your account without your permission (or suspect any other breach of security) you must notify us immediately by contacting us. We may ask you to provide some information about yourself to verify that you are in fact the account owner.
Participants and faculty must be at least 18 years old to set up an account with London Asked and Answered and use the Services. If you are younger than 18 but have already reached the required age of consent to use online services where you live (e.g., 13 in the U.S. or 16 in Ireland), you may not create an account. However, you may ask a parent or guardian to open an account and help you access content that is appropriate for you. If you are under the age of majority required to use the Online Services, you may not create a London Asked and Answered account. If we determine that you have created an account in violation of these Terms, we will close your account.
You may close your account at any time by notifying London Asked and Answered.
16. Enrollment in Content and Lifetime Access
When you enroll in a Course (Guide) or other Content, you receive a license from us to view it through the London Asked and Answered Services, but for no other purpose. You may not transfer or resell Content under any circumstances. We generally grant you a license for lifetime access, unless we need to disable Content for legal or policy reasons, or for subscription enrollments.
When instructors publish a course on London Asked and Answered, they grant London Asked and Answered a license under our Terms and Conditions for Instructors to offer subscribers a license to that Content. Accordingly, we have the right to grant enrolled Participants a sublicense to the Content. When you enroll as a Participant in a free or paid course or other Content, you will receive a license from London Asked and Answered to view the course through the London Asked and Answered platform and services, with London Asked and Answered being the licensor. You are granted a license to use the Content, but the Content is not sold to you. This license does not entitle you to resell the Content in any way (including by sharing your account information with a buyer or by illegally downloading and posting the Content on torrent websites).
When participants enroll in a Course or other Content, we generally grant you a license for lifetime access. However, we reserve the right to revoke a license to access and use Content at any time if we decide or are required to disable access to Content for legal reasons or based on our policies, such as if the Course or other Content for which you enrolled is the subject of a copyright complaint or if we determine that the Content violates our policies. Lifetime access privileges do not apply to enrollments through subscriptions or additional features and services in connection with courses or Content in which you enroll. An instructor may decide at any time to stop providing active support or answering questions for a course. Thus, lifetime access applies only to the course content, not to the instructor.
Instructors may not directly license content to their students. Directly granted licenses are null and void and constitute a violation of these Terms.
17. Payments, Credits and Refunds
If you make a payment, you represent and warrant that you will use a valid payment method.
Pricing for Content offered on the London Asked and Answered platform is set in accordance with the Lecturer Terms and Conditions and our Promotions Policy.
We occasionally run promotions and sales for our Content, whereby certain Content is offered at discounted prices for a specified period of time. The price applicable to certain Content will be the price at the time of your purchase (at checkout). In some circumstances, the price of certain Content offered to you after you log in to your account may differ from the price available to non-registered or logged-in users because some of our promotions are only available to new users.
If you are logged into your account, the currency listed there is based on your location when you set up your account. If you are not logged into your account, the price currency is based on the country you are in. We do not give users the option to view prizes in other currencies.
If you are a Participant located in a country where use tax, sales tax, goods and services tax, or value added tax is payable on the sale of consumer goods, we are required to collect and remit such tax to the appropriate taxing authorities. Depending on your location, these taxes may already be included in the price displayed to you or may be added at the time of payment.
You agree to pay the fees for the Content you purchase and authorize us to charge those fees to your debit or credit card or to use a payment method (such as SEPA, EGS, Paypal or Apple Pay) for payment processing. London Asked and Answered partners with payment service providers to offer you the most convenient payment methods in your country and to protect your payment information.
When you make a purchase, you warrant that you will not use an invalid or unauthorized payment method. If your payment method fails and you are still able to access the Content in which you enroll, you agree to pay the applicable course fees within fourteen (14) days of receipt of our notice. We reserve the right to disable access to Content for which we have not received adequate payment.
Refunds and refund credits
Refunds for purchased Courses (Digital Guides) are not available. There is no refund option for Digital Guides or for Support Subscriptions.
Gift and voucher codes
London Asked and Answered may offer gift and coupon codes to participants. Certain codes may be redeemed for gift and promotional credits to your London Asked and Answered account, which may then be used to purchase eligible Content on our platform, subject to the terms and conditions applicable to the codes.
These codes and credits, and any additional values associated with them as part of promotions, may expire if not claimed within the validity period specified in your London Asked and Answered Account. Cash redemption of London Asked and Answered gift and voucher codes is not possible unless this option is included in the terms and conditions relating to your codes or is required by law.
18. Content and Rules of Conduct
You may use London Asked and Answered only for lawful purposes. You are responsible for all Content that you post on our Platform. You should make sure that the reviews, questions, posts, courses and other content you upload comply with our policies, legislation and third party intellectual property rights. In case of repeated or gross violation, we may suspend your account. If you believe that a third party is infringing your copyrights on our platform, you should inform us.
You may not access or use the Services for any unlawful purpose, and you may not create an account for any unlawful purpose. Your use of the Services and conduct on our Platform must be in accordance with any applicable local or national laws or regulations of your country. You are solely responsible for knowing and complying with applicable laws and regulations.
If you are a Participant, the Services provide you with the opportunity to ask questions of instructors of courses or other Content in which you are enrolled and to post reviews of Content. For certain Content, you may be required by the instructor to submit Content as a “homework” assignment or test. You may only post or submit your own Content.
If you are an instructor, you may submit Content for publication on the Platform and also communicate with students enrolled in your courses or other Content. In both cases, you must comply with the law and the rights of third parties: You may not post any Courses, questions, answers, assessments, or other Content that violates any local or national law or regulation in your country. You are solely responsible for all Courses and Content you post on the Platform and your actions taken through the Platform and Services and the consequences thereof. You should be fully aware of all copyright restrictions set forth in the Lecturer Terms and Conditions before submitting Content for publication on London Asked and Answered.
If we become aware that your courses or Content violate the laws or rights of any third party (for example, if they are found to infringe the intellectual property rights or moral rights of any third party or are otherwise unlawful), if we determine that your Content or conduct violates our policies, or if in our opinion your Content or conduct is unlawful, inappropriate, or offensive or objectionable (for example, if you impersonate a third party), we may remove your Content from our Platform. London Asked and Answered complies with copyright laws.
Enforcement of these Terms and our policies is at the discretion of London Asked and Answered. We may, in our sole discretion, permanently or temporarily revoke the permission granted to you to use our Platform and Services at any time, or suspend your account at any time, for any reason and for no reason, such as if you violate these Terms, if you fail to pay fees when due, if you file fraudulent refund claims, at the direction of a law enforcement or government agency, for extended periods of inactivity, for unexpected technical malfunctions or problems, if we suspect that you are engaged in fraudulent or unlawful activity, or for any other reason. We may then delete your account and content and prevent further access to the Platforms and further use of our services. Even if your account is suspended or closed, your Content may continue to be available on the Platforms. You agree that we will not be liable to you or to any third party for closing your account, removing your Content, or blocking your access to our Platforms and Services.
If a user has posted Content that infringes your copyright or trademark rights, we ask that you notify us. According to our terms and conditions for instructors, our instructors are required to comply with the law and the intellectual property rights of third parties.
19. London Asked and Answered’s rights to the content you publish
You retain ownership of the Content you publish on our Platform, including your Courses. We may share your Content with third parties through any media, including through advertising on other websites.
You retain ownership of the Content you publish as a participant or instructor (including Courses). By posting courses and other content, you allow London Asked and Answered to reuse and share it, but you do not lose any ownership rights you may have in your content. If you are an instructor, you should be aware of the licensing terms for Content, which are explained in detail in the Terms and Conditions for Instructors.
When you post Content, comments, questions, and reviews, and when you submit ideas and suggestions for new features or improvements, you permit London Asked and Answered to use, share with third parties, distribute, promote on platforms and in media, and make what we consider to be appropriate changes or edits to such Content.
By submitting or posting Content to or through the Platforms, you grant us, in legal terms, a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display and distribute your Content (including your name and likeness) in any media or by any means of distribution (now existing or hereafter developed). This includes making your Content available to other companies, organizations or individuals who cooperate with London Asked and Answered for dissemination, broadcast, distribution or publication of Content in other media, and the use of your Content for marketing purposes. You also waive all privacy rights, publicity rights, and other rights of a similar nature in connection therewith to the extent permitted by applicable law. You represent and warrant that you have all rights, authority and power necessary to permit us to use the Content you submit. You agree to this use of your Content without receiving any compensation.
20. Use of seeyouin.london at your own risk
Anyone can use London Asked and Answered to create and publish content. We give instructors and participants the opportunity to interact in the context of teaching or learning. As with other platforms that allow users to publish and interact with content, issues may arise. Therefore, your use of London Asked and Answered is at your own risk.
London Asked and Answered is operated as a platform and Content is not reviewed by us for legal issues or edited accordingly. We are not able to determine whether Content is legal. We have no editorial control over the Content available on the Platform and therefore do not guarantee the reliability, validity, accuracy or truth of the Content. When you access Content, you rely on the information provided by the instructor at your own risk.
By using the Services, you may be exposed to Content that you may find repulsive, offensive or otherwise inappropriate. London Asked and Answered is not obligated to keep such Content away from you and is not liable for your access to or enrollment in courses or other Content to the extent permitted by applicable law. By accessing such Content, you voluntarily assume the risks associated therewith (e.g., illness, injury, disability or death). You are solely responsible for your decisions before, during and after accessing the Content.
When communicating directly with a participant or instructor, you should carefully decide what types of personal information you share. While we limit the types of information instructors may request from participants, we have no control over how participants and instructors handle the information they receive from other users of the Platform. For your own safety, you should not disclose your email address or other personally identifiable information.
We do not hire instructors and are not responsible or liable for any interactions between instructors and participants. We are not liable for any litigation, claims, losses, injuries or damages of any kind that may arise from or in connection with the conduct of instructors or participants.
21. Rights of London Asked and Answered
We own the London Asked and Answered platform and services. This includes the website, apps and services available now or in the future, and objects such as our logos, API and code, and content created by our employees. You may not manipulate or use these without authorization.
All rights, title and interest in and to theLondon Asked and Answered Platform and Services, including our Website, our apps available now or in the future, our APIs, databases, and Content submitted or provided by our collaborators or partners through our Services (but excluding Content provided by instructors and participants) are and will remain the sole property of London Asked and Answered and its licensors. Under no circumstances do you have any right to use the London Asked and Answered name or any London Asked and Answered trademarks, logos, domain names or other distinctive brand features. Any feedback, comments or suggestions you may provide regarding London Asked and Answered or the Services are entirely voluntary. We are free to use such feedback, comments or suggestions on occasion and without obligation to you.
When you access or use the London Asked and Answered Platform and Services, you are prohibited from the following:
You may not access, tamper with, or use non-public areas of the Platform (including the Content Store), London Asked and Answered computer systems, or technical transmission systems of London Asked and Answered service providers.
You may not disable, interfere with, or attempt to circumvent security-related features of the Platforms; you may not scan, scan, or test security vulnerabilities of our systems. You may not copy, modify, create derivative works from, reverse engineer, disassemble, or otherwise attempt to decipher any source code or Content on the London Asked and Answered Platform or Services.
You may not use the Services in any way to send altered, misleading or disguising source information (such as sending email messages that appear to originate from London Asked and Answered) or interfere with user, host or network access, such as, but not limited to, sending viruses, overloading, flooding, sending spam or bulk email (mailbombing) to the Platforms or Services or otherwise interfere with or unduly burden the Services.
22. Other legal conditions
These terms are similar to any other contract and contain “boring” yet important legal terms designed to protect us from the myriad of potential dangers and clarify the legal relationship between you and us.
23. Legally Binding Agreement
You agree that by registering with, accessing, or using our Services, you are entering into a legally binding contract with London Asked and Answered. If you do not agree to these Terms, you may not register with, access, or otherwise use our Services.
If you agree to these Terms as a tutor and are using our Services on behalf of a company, organization, government agency or other legal entity, you represent and warrant that you have the authority to do so.
Any non-German language versions of these Terms are provided for convenience only. You acknowledge and agree that in the event of any inconsistency, the German language version of the Terms and Conditions shall control.
These Terms (including any agreements and policies referenced by link in these Terms) constitute the entire agreement between you and us (if you are an instructor, this also includes the Instructor Terms and the Promotions Policy).
If any provision of these Terms is found to be invalid or unenforceable under applicable law, then that provision shall be replaced with a valid, enforceable provision that most closely matches the intent of the original provision. The remaining provisions of these Terms will not be affected.
Even if we delay exercising our rights or fail to exercise a right in a particular case, this does not mean that we waive the exercise or later enforcement of the rights to which we are entitled under these Terms. If we waive our rights in a particular case, this does not mean that we waive our rights generally or always in the future.
The provisions in the following sections will continue to apply after the expiration or termination of these Terms: Sections 2 (Enrollment in Content and Lifetime Access), 5 (London Asked and Answered’s Rights in Content You Post), 6 (Use of London Asked and Answered at Your Own Risk), 7 (London Asked and Answered’s Rights), 9 (Other Legal Terms), and 10 (Dispute Resolution).
24. Warranty disclaimers
There may be times when our platform is out of service due to planned maintenance or disruption. It may happen that one of our instructors makes misleading statements in their content. It can also happen that we have security problems. These are examples only. You agree that you will have no recourse against us in such cases. In legal terms, the Services and their Content are provided “as is” and “as available”. We (and our affiliates, suppliers, partners and agents) make no representations as to the suitability, reliability, availability, timeliness, security, accuracy or correctness of the Services or their content and expressly disclaim any warranties or representations (whether express or implied), including the implied warranties of merchantability, fitness for a particular purpose and non-infringement. We (and our affiliates, suppliers, partners and agents) do not represent or warrant that your use of the Services will achieve any particular results. Your use of the Services (including the Content) is solely at your own risk. Because the exclusion of implied warranties is not permitted in some jurisdictions, some of the above disclaimers may not apply to you.
We may decide to discontinue providing certain features of the Services at any time and for any reason. Under no circumstances will See you in London or its affiliates, suppliers, partners or agents be liable for any damages arising from any disruption or lack of availability of these features.
We will not be liable for our delay or failure to provide services due to circumstances beyond our control, such as acts of war or hostility, acts of sabotage, natural disasters, power, internet or telecommunications outages, or government or regulatory restrictions.
25. Limitation of liability
Use of our Services may involve risks, for example, if you access health or wellness content such as yoga and become injured. You accept these risks and agree that you will not seek recourse or damages from us, even if you suffer loss or damage as a result of using our Platform and Services. Legally speaking, and to the extent permitted by law, we (and our affiliates, suppliers, partners, and agents) will not be liable for any indirect, incidental, punitive, or consequential damages (including loss of data, loss of revenue, profits, or business opportunity, personal injury, death, or otherwise), whether arising under contract, warranty, tort, product liability, or otherwise, even if we have been advised in advance of the possibility of such damages. In all circumstances, our liability (and the liability of our affiliates, suppliers, partners and agents) to you or any third party shall be limited to one hundred dollars ($100) or the amount paid by you to us in the twelve (12) months prior to the occurrence of the event upon which the assertion of your claim is based, whichever is greater. Because the exclusion or limitation of liability for incidental or consequential damages is not permitted in some jurisdictions, some of the above provisions may not apply to you.
If we get into legal trouble as a result of your conduct, we may seek recourse against you. You agree to indemnify and hold London Asked and Answered, our affiliates and their officers and directors, our suppliers, partners, and agents (upon appropriate demand) harmless from any and all third party claims, demands, losses, damages, or costs (including attorneys’ fees in a reasonable amount) arising out of (a) the Content you post or submit, (b) your use of the Services, (c) your breach of these Terms, or (d) your violation of any rights of a third party. Your indemnification obligation will survive termination of these Terms and cessation of your use of the Services.
27. Governing Law and Venue.
Whenever “London Asked and Answered” is mentioned in these Terms, it refers to the sole proprietorship, Sascha Berninger, with whom you are contracting. If you are a participant, your principal and the applicable law will generally be determined on the basis of your place of residence. The law of the Federal Republic of Germany shall apply.
28. Lawsuits and notices
No action, regardless of form, arising out of or relating to this Agreement may be brought by either party more than one (1) year after the cause of action arose, unless such limitation cannot be imposed by law.
All notices required by these Terms shall be in writing and shall be sent by certified mail, return receipt requested, or by email (from us to the email address provided in your account or from you to he***@lo*********.com).
29. Relationship between us
You and we agree that there is no joint venture, partnership, employment, principal/agent or agency relationship between us.
You may not assign or transfer these Terms (or any rights granted or licenses granted hereunder). For example, if you have registered an account as an employee of a company, your account may not be transferred to other employees. We may assign these Terms (or the rights and licenses granted hereunder) to another company or person without restriction. Nothing in these Terms will confer any rights, benefits or remedies on any third party – person or entity. You agree that your account is non-transferable and that all rights to your account and other rights under these Terms will terminate upon your death.
30. Updating these terms
We may occasionally update these Terms to set forth our practices or to explain new or changed practices (such as when we introduce new features). London Asked and Answered reserves the right to change these Terms at any time in its sole discretion. If we make material changes to these Terms, we will notify you by appropriate means, such as sending an email message to the email address specified in your account or posting a notice on our Services. Changes will be effective on the date they are posted, unless otherwise specified.
Your continued use of our Services after the effective date of any changes constitutes your acceptance of those changes. Any amended terms will supersede any prior terms.
31. Contacting us
The best way to get in touch with us is to contact our support team. We look forward to receiving your questions, concerns, and feedback about our services.
Thank you for teaching with us as an instructor or learning with us as a course participant!
32. PROHIBITED ADVERTISEMENTS for Products or Services
The following advertisements are not permitted on London Asked and Answered:
- Products with age rating
- Adult products (except fetish products)
- Fetish products
- Content: books, magazines, audio, videos, websites, streaming services, and other content formats that are considered offensive or sexual in nature
- Entertainment: gentlemen’s clubs, topless bars, strip clubs, sexually oriented massage parlors, saunas, escort agencies, or other sexually oriented services
- Financial businesses
- Bearer stock companies
- Binary options
- “Buy now, pay later” / installment payment methods
- Credit restoration and protection businesses
- Debt settlement and collection agencies
- E-wallets or e-wallets that can be monetized, resold or converted into physical and digital goods and services, or otherwise emanate from the virtual world
- Financial services or money services businesses, including but not limited to:
- Travelers checks
- Money orders
- Foreign exchange trading
- Check cashing
- Virtual currencies
- Cash credits through non-financial institutions
- Fines or penalties of any kind
- Independent or unlicensed financial advisors
- Insurance sales and services (life)
- Insurance sales and services (non-life)
- Money transfer & wire transactions
- Short-term credit, unsecured credit, and credit originated by non-FDIC-insured banks
- Payroll, billing & business services
- Providers or sellers of prepaid access
- Mailbox banks
- Intellectual Property (IP)
- Counterfeit products, replicas, or design infringements thereof, including products designed to circumvent IP Essay mills, paper mills where there is an intent to falsely submit documents as one’s own work
- Products designed to circumvent copyright protection techniques or otherwise facilitate unlicensed use of copyrighted material
- Marketing practices
- Business investment opportunities that function as “get rich quick schemes”
- Business models that employ ransomware or extortionate practices
- Business practices designed to circumvent excessive chargeback monitoring programs
- Data leakage
- Misleading marketing tactics related to disclosure, false or inaccurate claims, before/after claims, referrals, avoidance of cancellations or refunds, pre-screened opt-ins, poorly disclosed negative options, misappropriation of incentives, disproportionate discounts, sweepstakes
- Fake testimonials and other services or products that encourage deception
- Inbound telemarketing for postcards or mailings
- Products or services that promote hate, violence, discrimination, terrorism, harassment or abuse in any form
- Pyramid selling, chain letters or other financial scams
- Not for profit
- Other products and services
- Products of animals and wildlife classified as protected
- Auction houses
- Bail bonds and bankruptcy attorneys
- Bidding fee and penny auctions
- Casual dating services
- Car and truck rentals/sales/importers/auto parts
- Certain social media businesses (e.g., click farms)
- Cloud storage, VPN, file sharing, (high-risk) cyber lockers
- Direct marketing – inbound teleservices, outbound telemarketing and travel-related referral services, insurance services, catalog retailers, door-to-door sales
- Dropshipping companies/vendors (users who process orders through dropshipping companies are not prohibited)
- Hazardous materials (B2B), including but not limited to:
- Hydrofluoric acid
- Products containing cyanide
- Prohibited ozone depleting substances (ODS)
- Nitric acid
- Peptides, research chemicals
- Bacterial cultures or other products containing E coli or Escherichia coli
- Hazardous materials (B2C), as described above.
- Health care practitioners, private medical practices, e-doctors, dental/medical services and facilities
- Human body parts or body fluids (excluding hair and teeth)
- Providers of internet products and services
- Intravenous therapies (e.g., infusion stands, vitamin infusions, hangover cures)
- Key-entry telecommunications retailers
- Live streaming services without in-app currency
- Live streaming services with in-app currency
- Live streaming services with in-app donation feature
- Catalog spouse or international dating services
- Medical, dental, ophthalmology, and clinical equipment and supplies
- Medical service packages
- Multi-level marketing
- Nutraceuticals and food products, including but not limited to CBD and hemp seed products
- Pawn shops
- Political, religious or social campaigns
- Real estate services
- Services related to pseudoscience (e.g., clairvoyance, horoscopes)
- Telemarketing companies that sell products or services as an agent of a third party
- Agencies for the sale of tickets
- Timeshare and timeshare maintenance companies
- Veterinary practices
- Regulated (non-financial) products and services
- Alcohol sales
- Drugs and tools specifically intended for the manufacture of drugs, drug paraphernalia, illegal drugs, substances intended to imitate illegal drugs and/or other psychoactive products
- Sale of CBD Products.
- Illegal products or services or services that provide peripheral support to illegal activities, including illegal gambling services
- Legal gambling or games of skill in which participants receive cash or cash equivalents or prizes with/of tangible value, including but not limited to: Casinos, poker, bingo, slot machines, wagering, lotteries, racing, fantasy sports.
- Products or services specifically offered or intended for the manufacture, production or cultivation of drugs or drug ingredients
- Pharmaceuticals, prescription drugs and medical devices (including veterinary drugs)
- Tobacco, smoking accessories, e-cigarettes, e-liquids, vaping liquids, vaping accessories
- Fireworks, flammable or radioactive materials
- Trafficking in weapons, ammunition, military weapons, explosive devices and firearm parts
- Any type of U.S.-based gambling services
- Securities and trading
- Cryptocurrency exchanges
- High-risk securities such as:
- Contract for differences (CFD for short).
- Spread Betting
- Initial Coin Offering (ICO)
- Forex currency options
- Cryptocurrency options
- Trading and purchases
- Securities brokerage/investment of any kind, including the purchase of:
- Shared content
- Precious metals
- Other financial instruments
- Third party payment processing
- Aggregators, including but not limited to:
- Tiered digital wallet operators (SDWOs)
- Payment facilitators or other internet payment service providers (IPSPs) or membership service providers (MPSs)
- Payment service providers, including but not limited to:
- Bill payments
- Commission accounts
- Decryption and decoding products and services, devices designed to block, jam or interfere with mobile and personal communications
33. BOOKING OF ADVERTISEMENTS
Booking of advertisements is done through the service of London Asked and Answered. The booking form can be found here. The term of each booking is determined by the order confirmation you receive from London Asked and Answered upon request.
Payment for advertisements is made in advance according to the payment conditions stated in the order confirmation.
35. Podcast Content, Ownership, Limited License and Rights of Others
The Podcast contains a variety of: (i) materials and other items relating to Company, and its products and services, and similar items from our licensors and other third parties, including all layout, information, articles, posts, text, data, files, images, scripts, designs, graphics, button icons, instructions, illustrations, photographs, audio clips, show content, music, sounds, pictures, videos, advertising copy, URLs, technology, software, interactive features, the “look and feel” of the Podcast, and the compilation, assembly, and arrangement of the materials of the Podcast and any and all copyrightable material (including source and object code); (ii) trademarks, trade dress, logos, trade names, service marks, and/or trade identities of various parties, including those of Company (collectively, “Trademarks”); and (iii) other forms of intellectual property (all of the foregoing, collectively “Content”). NO CONTENT IS INTENDED TO CONSTITUTE PROFESSIONAL ADVICE, WHETHER MEDICAL, FINANCIAL, LEGAL OR OTHERWISE. COMPANY AND THOSE POSTING OR OTHERWISE PROVIDING INFORMATION, CONTENT OR MATERIAL ARE NOT RESPONSIBLE OR LIABLE FOR ANY CONSEQUENCES RELATING DIRECTLY OR INDIRECTLY TO ANY ACTION OR INACTION YOU TAKE BASED ON THE INFORMATION, CONTENT OR OTHER MATERIAL ON THE PODCAST. You understand that by using and accessing the Podcast, you may encounter Content that you may deem to be offensive or objectionable, and that such Content may or may not be identified as having explicit material. Nevertheless, you agree to the use of the Podcast at your sole risk and Company shall have no liability to you for material that may be found to be offensive or objectionable.
The Podcast (including past, present, and future versions) and the Content are owned or controlled by London Asked and Answered, our licensors and/or certain other third parties. All right, title, and interest in and to the Content available via the Podcast is the property of London Asked and Answered or our licensors or certain other third parties, and is protected by U.S. and international copyright, trademark, trade dress, patent, and/or other intellectual property and unfair competition rights and laws to the fullest extent possible. London Asked and Answered owns the copyright in the selection, compilation, assembly, arrangement, and enhancement of the Content on the Podcast.
Subject to your strict compliance with these Terms and any Additional Terms, London Asked and Answered grants you a limited, non-exclusive, revocable, non-assignable, personal, and non-transferable license to: (i) download (temporary storage only), display, view, use, play, and/or print one copy of the Content (excluding source and object code in raw form or otherwise, other than as made available to access and use to enable display and functionality) on a personal computer, mobile phone or other wireless device, or other Internet enabled device (each, a “Device”) for your personal, non-commercial use only. The foregoing limited license: (i) does not give you any ownership of, or any other intellectual property interest in, any Content, and (ii) may be immediately suspended or terminated for any reason, in Company’s sole discretion, and without advance notice or liability. In some instances, we may permit you to have greater access to and use of Content, subject to certain Additional Terms.
Rights of Others
When using the Podcast, you must respect the intellectual property and other rights of London Asked and Answered and others. Your unauthorized use of Content may violate copyright, trademark, privacy, publicity, communications, and other laws, and any such use may result in your personal liability, including potential criminal liability.
36. Podcast and Content Use Restrictions
Podcast Use Restrictions
You agree that you will not: (i) use the Podcast for any political or commercial purpose (including, without limitation, for purposes of advertising, soliciting funds, collecting product prices, and selling products); (ii) use any meta tags or any other “hidden text” utilizing any Trademarks; (iii) engage in any activities through or in connection with the Podcast that seek to attempt to or do harm any individuals or entities or are unlawful, offensive, obscene, lewd, lascivious, filthy, violent, threatening, bullying, harassing, or abusive, or that violate any right of any third party, or are otherwise objectionable to Company; (iv) reverse engineer, decompile, disassemble, reverse assemble, or modify any Podcast source or object code or any software or other products, services, or processes accessible through any portion of the Podcast; (v) engage in any activity that interferes with a user’s access to the Podcast or the proper operation of the Podcast, or otherwise causes harm to the Podcast, London Asked and Answered, or other users of the Podcast; (vi) interfere with or circumvent any security feature of the Podcast or any feature that restricts or enforces limitations on use of or access to the Podcast, the Content, or the User-Generated Content (defined below); (vii) harvest or otherwise collect or store any information (including personally identifiable information about other users of the Podcast, including email addresses, without the express consent of such users); (viii) attempt to gain unauthorized access to the Podcast, other computer systems or networks connected to the Podcast, through password mining or any other means; (ix) submit any software or other materials that contain any viruses, worms, Trojan horses, defects, date bombs, time bombs, or other items of a destructive nature; (x) manipulate identifiers, including by forging headers, in order to disguise the origin of any User Content that you submit; (xi) “frame” or “mirror” any part of the Podcast; (xii) remove any copyright, trademark, or other proprietary rights notices contained on the Podcast; (xiii) use any computer program, bot, robot, spider, offline reader, site search/retrieval application, or other manual or automatic device, tool, or process to retrieve, index, data mine, or in any way reproduce or circumvent the security structure, navigational structure, or presentation of the Content or the Podcast. Operators of public search engines may use spiders to copy materials from the Podcast for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of the materials, but not caches or archives of such materials. We may revoke this exception at any time and require removal of archived materials gathered in the past; (xiv) use any automated software or computer system to search for, reserve, buy, or otherwise obtain discount codes, promotional codes, vouchers, credits, gift cards, or any other items available on the Podcast, including sending information from your computer to another computer where such software or system is active; (xv) take any action that imposes or may impose (in our sole discretion) an unreasonable or disproportionately large load on our infrastructure; or (xvi) otherwise violate these Terms or any Additional Terms.
Content Use Restrictions
You also agree that, in using the Podcast: (i) you will not monitor, gather, copy, or distribute the Content (except as may be a result of standard search engine activity or use of a standard browser) on the Podcast by using any robot, rover, “bot”, spider, scraper, crawler, spyware, engine, device, software, extraction tool, or any other automatic device, utility, or manual process of any kind; (ii) you will not frame or utilize framing techniques to enclose any such Content (including any images, text, or page layout); (iii) you will keep intact all Trademark, copyright, and other intellectual property notices contained in such Content; (iv) you will not use such Content in a manner that suggests an unauthorized association with any of our or our licensors’ products, services, or brands; (v) you will not make any modifications to such Content; (vi) you will not copy, modify, reproduce, archive, sell, lease, rent, exchange, create derivative works from, publish by hard copy or electronic means, publicly perform, display, disseminate, distribute, broadcast, retransmit, circulate or transfer to any third party or on any third-party application or website, or otherwise use or exploit such Content in any way for any purpose except as specifically permitted by these Terms or any Additional Terms or with the prior written consent of an officer of Company or, in the case of Content from a licensor, the owner of the Content; and (vii) you will not insert any code or product to manipulate such Content in any way that adversely affects any user experience.
Availability of Podcast and Content
London Asked and Answered may immediately suspend or terminate the availability of the Podcast and Content (and any elements and features of them), in whole or in part, for any reason, in London Asked and Answered’s sole discretion, and without advance notice or liability.
Reservation of All Rights Not Granted as to Content and Podcast.
These Terms and any Additional Terms include only narrow, limited grants of rights to Content and to use and access the Podcast. No right or license may be construed, under any legal theory, by implication, estoppel, industry custom, or otherwise. All rights not expressly granted to you are reserved by London Asked and Answered and its licensors and other third parties. Any unauthorized use of any Content or the Podcast for any purpose is prohibited.
37. Feedback You Submit
London Asked and Answered may now or in the future offer users of the Service the opportunity to post, upload, display, publish, distribute, transmit or otherwise make available on or submit through the Service, messages, text, files, comments, responses, information, content, results, reviews, suggestions, personally identifiable information, or other information or materials and the ideas contained therein (collectively, “User-Generated Content”). London Asked and Answered may allow you to do this through contact us, email, and other communications functionality. Subject to the rights and license you grant in these Terms, you retain whatever legally cognizable right, title, and interest that you have in your User-Generated Content and you remain ultimately responsible for it.
Non-Confidentiality of Your User-Generated Content
Except as otherwise described in any Additional Terms, you agree that: (a) your User-Generated Content will be treated as non-confidential — regardless of whether you mark them “confidential,” “proprietary,” or the like — and will not be returned; and (b) London Asked and Answered does not assume any obligation of any kind to you or any third party with respect to your User-Generated Content. Upon London Asked and Answered’s request, you will furnish us with any documentation necessary to substantiate the rights to such content and to verify your compliance with these Terms or any Additional Terms. You acknowledge that the Internet and mobile communications may be subject to breaches of security and that you are aware that submissions of User-Generated Content may not be secure, and you will consider this before submitting any User-Generated Content and do so at your own risk. In your communications with London Asked and Answered, please keep in mind that we do not seek any unsolicited ideas or materials for products or services, or even suggested improvements to products or services, including, without limitation, ideas, concepts, inventions, or designs for websites, services, products or otherwise (collectively, “Unsolicited Ideas and Materials”). Any Unsolicited Ideas and Materials you post on or send to us via the Service are deemed User-Generated Content and licensed to us as set forth below. In addition, London Asked and Answered retains all of the rights held by members of the general public with regard to your Unsolicited Ideas and Materials. London Asked and Answered’s receipt of your Unsolicited Ideas and Materials is not an admission by London Asked and Answered of their novelty, priority, or originality, and it does not impair London Asked and Answered’s right to contest existing or future intellectual property rights relating to your Unsolicited Ideas and Materials.
License to LONDON ASKED AND ANSWERED of Your User-Generated Content
Except as otherwise described in any applicable Additional Terms, which specifically govern the submission of your User-Generated Content), you hereby grant to London Asked and Answered, and you agree to grant to London Asked and Answered, the non-exclusive, unrestricted, unconditional, unlimited, worldwide, irrevocable, perpetual, and cost-free right and license to use, copy, record, distribute, reproduce, disclose, sell, re-sell, sublicense (through multiple levels), display, publicly perform, transmit, publish, broadcast, translate, make derivative works of, and otherwise use and exploit in any manner whatsoever, all or any portion of your User-Generated Content (and derivative works thereof), for any purpose whatsoever in all formats, on or through any means or medium now known or hereafter developed, and with any technology or devices now known or hereafter developed, and to advertise, market, and promote the same. Without limitation, the granted rights include the right to: (a) configure, host, index, cache, archive, store, digitize, compress, optimize, modify, reformat, edit, adapt, publish in searchable format, and remove such User-Generated Content and combine same with other materials, and (b) use any ideas, concepts, know-how, or techniques contained in any User-Generated Content for any purposes whatsoever, including developing, producing, and marketing products and/or services. In order to further effect the rights and license that you grant to London Asked and Answered to your User-Generated Content, you also hereby grant to London Asked and Answered, and agree to grant to London Asked and Answered, the unconditional, perpetual, irrevocable right to use and exploit your name, persona, and likeness in connection with any User-Generated Content, without any obligation or remuneration to you. Except as prohibited by law, you hereby waive, and you agree to waive, any moral rights (including attribution and integrity) that you may have in any User-Generated Content, even if it is altered or changed in a manner not agreeable to you. To the extent not waivable, you irrevocably agree not to exercise such rights (if any) in a manner that interferes with any exercise of the granted rights. You understand that you will not receive any fees, sums, consideration, or remuneration for any of the rights granted in this Section 3(C).
38. Notices and Questions
You agree that: (i) we may give you notices of new, revised or changed terms and other important matters by prominently posting notice on the homepage of the Podcast, or in another reasonable manner that we may elect; and (ii) we may contact you by mail or email sent to the address provided by you. You agree to promptly notify us if you change your email or mailing address by updating your account information.
If you have a question regarding using the Podcast, you may contact us at he***@lo*********.com. You acknowledge that the provision of customer support is at London Asked and Answered’s sole discretion and that we have no obligation to provide you with customer support of any kind.
39. Links by You to the Podcast
We grant you a limited, non-exclusive, revocable, non-assignable, personal, and non-transferable license to create hyperlinks to the Podcast, so long as: (a) the links only incorporate text, and do not use any Trademarks, (b) the links and the content on your website do not suggest any affiliation with London Asked and Answered or cause any other confusion, and (c) the links and the content on your website do not portray London Asked and Answered or its products or services in a false, misleading, derogatory, or otherwise offensive matter, and do not contain content that is unlawful, offensive, obscene, lewd, lascivious, filthy, violent, threatening, harassing, or abusive, or that violate any right of any third party or are otherwise objectionable to London Asked and Answered. London Asked and Answered reserves the right to suspend or prohibit linking to the Podcast for any reason, in its sole discretion, without advance notice or any liability of any kind to you or any third party.
40. Linked-To Websites; Advertisements; Dealings with Third Parties
Linked Services; Advertisements
The Podcast may contain links, as part of third-party ads on the Podcast or otherwise, to or from third-party websites (“Linked Services”), including websites operated by advertisers, licensors, licensees, and certain other third parties who may have business relationships with London Asked and Answered. London Asked and Answered may have no control over the content, operations, policies, terms, or other elements of Linked Services, and London Asked and Answered does not assume any obligation to review any Linked Services. London Asked and Answered does not endorse, approve, or sponsor any Linked Services, or any third-party content, advertising, information, materials, products, services, or other items. Furthermore, London Asked and Answered is not responsible for the quality or delivery of the products or services offered, accessed, obtained by or advertised at such Linked Services. Finally, London Asked and Answered will under no circumstances be liable for any direct, indirect, incidental or special loss or other damage, whether arising from negligence, breach of contract, defamation, infringement of copyright or other intellectual property rights, caused by the exhibition, distribution or exploitation of any information or content contained within these third-party Linked Services. Any activities you engage in connection with any of the same are subject to the privacy and other policies, terms and conditions of use and/or sale, and rules issued by the operator of the Linked Services. London Asked and Answered disclaims all liability in connection therewith.
Dealings with Third Parties
Any interactions, correspondence, transactions, and other dealings that you have with any third parties found on or through the Podcast (including on or via Linked Services or advertisements) are solely between you and the third party (including issues related to the content of third-party advertisements, payments, delivery of goods, warranties (including product warranties), privacy and data security, and the like). London Asked and Answered disclaims all liability in connection therewith.